Team structure and tech preferences: Understanding who uses which devices, tools, and platforms helps the IT Help Chatbot provide accurate support that fits each user’s setup.

System setup and software details: With insight into your tech stack, configurations, and access levels, the chatbot can troubleshoot issues quickly and walk users through the right solutions.

Security protocols and IT policies: By learning your company’s data protection rules and access guidelines, the chatbot can offer support that aligns with your compliance and security standards.

IT goals and service expectations: Sharing your goals, like reducing ticket volume or improving response time, allows the chatbot to focus on solutions that bring real impact.

Existing IT documentation: Connect the chatbot to internal guides, how-to docs, and system FAQs. This gives it a strong base to provide accurate help. If anything is missing, the chatbot can assist in creating helpful resources and continue learning from them.